I am in a FOUL mood.

Thanks Citicards...

No, not because of my bill, or balance, or due date....

Citcards.com has me in a FOUL mood because their website has caused me significant frustration and headache... THREE TIMES IN A ROW NOW!

Each time I have gone to pay the bill for the past three months, citicards.com tells me that my login and password are not recognized...

I started a profile, and went through the series of steps it takes to get all the pertinent info into the site. I had it up and running for over a year, until Feburary. I got a unrecognized user ID / Password error... Over and over and over again...

So in Feburary I recreated a (second) new profile... and it worked... UNTIL MARCH...

So in March I recreated a (third) new profile... and it worked... UNTIL TONIGHT...

Last month, I wrote down the info (anticipating this problem), and tonight I took out that EXACT SAME PIECE OF PAPER and tried to log in...

Guess what???

So, I did what all frustrated and angry customers do.... Call Tech Support.

Folks, for the sake of all this is pure and good and true on this planet Earth... Please heed my warning...

DO. NOT. CALL. TECH. SUPPORT.

Don't even TRY to call Tech support for help.

Do they think they are fooling me when "James" answers the Tech Support line? ("James" who I am convinced would turn his head to see who called his name if I shouted "Hey, Haji" from across a crowded room)
Not that I mind talking to "Haji" mind you.... I'd just rather hear the truth... that I am talking to "Haji" or "Operator 48372" who is sitting in a call center somewhere in New Dehli, then to try and be deceived into thinking that I am talking to "James" who is sitting in a call center here in the good 'ol U, S, of A...
What was that "James"? You understand my frustration? REALLY??

You really wish you could help me out??? Honest and for true???

Then, instead of taking the time to "thank me" for being a citicards customer, FIX YOUR WEBSITE!!!!

Fix it so I do not have create a new profile EACH AND EVERY TIME I WANT TO USE IT!!
Pffffsshhh...... Why even try? I'm just giving myself an ulcer...
Forgive me everyone... This rant is over... I am on 3.5 hours of sleep, and have been awake since 1am.

19 hours awake, being ignored by a useless corporate conglomerate, while at the end of my rope is a BAD combination.

I'm done now.

6 comments:

  1. Tech support is a universal frustration.

    ReplyDelete
  2. Citibank is owned by Satan...or Republicans...hard to tell them apart. I couldn't be more thrilled that Citibank took over my mortgage so that I could I could bask in the abyss that is CitiSupport for not only my credit card - my mortgage too. And don't even get me started about their sweat shop customer service center in New Delhi that the US Bailout paid for I'm sure...
    Sincerely, The Rogue Ranter

    ReplyDelete
  3. Dave,
    Good day to you, sir. I think you should have asked James, if, in fact, he was really the long lost friend of Johnny Quest.
    Then proceede to say that you are holding hostage the dog, Bandit.
    If "James" fixes your access, then the dog will be released unharmed immediately. Also, Johnny will call "James" and catch up on old times, and possibly invite "James" to accompany him and Johnny's father on another extraordinary adventure!
    Good day to you sir, and your command of Hinglish is exemplary!
    /s/ "Steve" Bhatnagar

    Co-Worker

    ReplyDelete
  4. I have dealt with a different company but with a similar result. Oooooh, I know your frustration!

    Someone on NPR was saying that maybe the economic problems we are facing will result in people being very, very good to their customers (those who are not banking or credit card customers, of course). One can only hope...

    ReplyDelete
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